Return Policy
You can initiate a return for most new and
unopened items within 30 days of delivery for a full refund. You must return
items in new or unused condition with all original materials included with the
shipment. We must receive your returned items at our processing facility within
45 days of delivery. We inspect all returned items and award a partial refund
for opened or used products. If the return is a result of our error or
defective product, we will refund the full cost of the merchandise and shipping
charges.
Return Policy Rules and Exceptions
·
Non-Returnable Items
Any item specifically marked as Non-Returnable on the product page will not be
accepted for returns.
·
Products Returned After
30 Days
Because products decrease in value over time, we offer partial refunds for
items returned more than 30 days after delivery. In addition, we may reduce the
refund further based on the condition of the merchandise. We also deduct the
original and return shipping charges from your refund, as described in the
Returns Policy.
·
Defective Product and
Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items
received may be returned without penalty. Your shipping charges will be waived.
When we receive your return, we will inspect the item and issue you a refund.
If the product is not found to be defective, shipping fees will apply and/or a
partial refund may be issued.
Exchanges and Replacements
At this time, we are
unable to process exchanges or replacements for international orders. If you
wish to make an exchange or need a replacement, you must return the original
item back to us and place a new order for a replacement item.
International Return Instructions
To initiate a return on
an international order, you must concat us within 30 days from the date
your package arrives at your doorstep to create a Return Authorization.
Upon contacting us, we
will provide you with a Commercial Invoice and further return instructions.
1.
Print out the documentation provided (Commercial Invoice and/or
Return Label).
2.
Place all items being returned in one parcel.
3.
Attach the commercial invoice in a plastic document sleeve on the
outside of our return package. This is necessary in order for your return to
clear customs.
4.
Follow any additional instructions provided via email along with
the return shipping address.